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Summer Internship experience

This summer I had the opportunity to intern with Emerson. I was a part of the Commercial & Residential solutions division, working on the warranty administration process for refrigeration and air conditioning products. This was an incredible experience that granted me exposure to several areas of business I had not been involved with yet, forced me to learn a new industry, and practice many of the skills I had learned at Krannert.

Emerson operates in an industry of which I was entirely unfamiliar. Many of the people I worked alongside in the marketing department had an engineering background of some kind, or had been with the company for several years already. I have no experience in engineering or in a manufacturing company, so I was had to get up to speed very quickly on how the company operated and what many of the technical terms used every day meant.

Thankfully this steep learning curve is something that Krannert prepared me for. The Krannert academic calendar operates in Modules, with 2 per semester. This means that classes last only for 8 weeks, and are very faced paced. You have to keep up with the material because falling behind for a few minutes in class could mean you stay stuck behind for the rest of the module.

Along with the speed of new information, another challenge I had while at Emerson was the sheer volume of new information. I held 25 interviews over the course of several weeks with warranty stakeholders in order to understand the incredibly complex warranty system that is used. I had to understand the system inside and out to do my job effectively.

This is another area that I was fortunate enough to have experience in at Krannert. The Krannert learning systems teaches you how to take large amounts of information, and synthesize it down to the most important elements. The small class size and reliance on team settings also allows you opportunities to practice clearly explaining that synthesized information back to someone. If you can’t explain it clearly to a peer, you probably don’t understand it well enough yourself. 

I am grateful both for the experience I had at my internship over the summer, and for the teaching methods and opportunities I had prior to the summer that allowed me to unknowingly prepare for the challenges that awaited me at Emerson.

 

Brandon Bednar

MBA ‘18