Senior Vice President, Enterprise Operations
CNO Financial Group
Mike Heard has over 25 years of operations and technology experience and more than 18 years in the financial services industry. He has leadership experience in sales support as well as administrative operations and technology.
After serving over 7 years in the U.S. Air Force, Mr. Heard joined GE Financial in 1997 as a manager of service quality. From 2001-05, he led GE Financial’s Group Life and Health operations with responsibility for the service for over 25,000 employer groups and 2 million members. From 2005-12, following GE Financial’ s IPO that formed Genworth Financial, Mr. Heard led the company’s claims operations, including life, annuity and health products. He also served as the Chief Fraud Officer for Genworth’s U.S. life insurance companies.
From 2012-13, Mr. Heard led Genworth’s Business Strategy & Product Support organization. He oversaw the development, monitoring, and communication of key product line strategies as well as competitive intelligence. His responsibilities also included policy and contract drafting and filing, the Live+Well Wellness program, and the Caregiver division that provided assessment tools in support of the long term care insurance product.
In his current role at CNO Financial Group, Mr. Heard is responsible for insurance operations for more than 3 million customers and over $2 billion in benefits transactions annually. The operations include life insurance, annuities, long term care, and supplemental health products for CNO’s 3 companies – Bankers Life, Washington National, and Colonial Penn. He leads 550+ employees in 3 locations along with 500+ contract employees in the United States, Jamaica and India, making the integration of sourced and in-house work activities critical.
Mr. Heard is a Fellow of the Life Management Institute, a registered Professional Engineer, and a Six Sigma Master Black Belt. He is also retired from the Air Force Reserve. In the community, he has served as Chairman of the Board of Circle Center Adult Day Services in Richmond, Virginia, and also as a Board Member of Senior Connections (Area Agency on Aging). He currently serves on the Advisory Council of the Military Family Research Institute and on the Dean's Advisory Council of the Krannert School of Management at Purdue University. He has a Master’s and a Bachelor’s degree in Industrial Engineering from Purdue.