The KCC currently offers a limited number of laptops, lcd projectors, and wireless mice for check out to Krannert Faculty and Staff only. All equipment reservations are made on a first come, first served basis. Due to the large volume of  requests, the KCC cannot guarantee the availability of equipment or software for short notice reservations. You will be notified on the availability of the request via e-mail within 24 hours from the Help Desk. Equipment reservations can be made by contacting the Help Desk via email at kcchelp@purdue.edu.

For video conferencing (VC) equipment requests, the KCC should be notified at least one week before the event is scheduled to occur. To place an outgoing VC call, an approved Krannert account must be used. The price per hour of ISDN use is $70.80 + long distance charges per minute per line (6 lines). There is no charge for incoming calls. Confirmation of the KCC's ability to meet this request will be sent via e-mail. VC equipment reservations can be made by contacting the Help Desk via email at kcchelp@purdue.edu.

SharePoint allows for team collaboration space that is secure. To request collaboration space on the SharePoint server, a request can be made by contacting the Help Desk via email at kcchelp@purdue.edu.

Some licensing agreements prevent us from installing software without the purchase of additional licenses, so you may be required to purchase the software/license before we can install it for you. If we do not have the software and it has to be ordered, it could take up to a month to obtain and install the software. If you would like us to install software for demonstration purposes in a classroom, you should notify the KCC at least 3 weeks in advanced. Please be sure and tell us exactly where we can obtain the demo or bring it with you to the Help Desk. As a rule, the Help Desk does not troubleshoot demo software. If installing the software causes other essential programs not to work, we may not be able to install it. For a software to be installed in an entire lab, please submit your request prior to the beginning of the semester when you will need it. A request can be made by contacting the Help Desk via email at kcchelp@purdue.edu.

The KCC backs-up most of the network every night and completely every weekend, so we can usually help you recover accidentally deleted files. If you delete an e-mail message there is an internal recover option built-in to Exchange Server that will save your deleted e-mails for 3 days after emptying your deleted items folder. If you need a file restored from backup a request can be made by contacting the Help Desk via email at kcchelp@purdue.edu.

Employees are asked to notify the KCC of their last day of employment by filling out a service request through the KCC Help Desk. While an account cannot be removed by the KCC, we can remove permissions and group memberships. A request can be made by contacting the Help Desk via email at kcchelp@purdue.edu.

For problems or concerns related to either a computer or printer, please fill out a work ticket. The help desk staff will handle problems in the queue as soon as possible. We also ask that you notify us if you need assistance moving a computer or a printer. Help requests can be made by contacting the Help Desk via email at kcchelp@purdue.edu.

For problems or concerns related to Mac computers please complete the Mac Service Request Form. This form will submit the request to DCS for service. Mac Service Request Form