Got a question? Grouped by topic, the following are some of the most commonly asked computing questions. If the answer to your question is not listed below, please contact the Help Desk at kcchelp@purdue.edu or call (765) 494-7955.
The Krannert directory can be located off of the main Management web site. The Krannert directory not only allows you to search by name, but also by area or department.
The Krannert student search has been removed from the main Krannert directory and is now only available from within Katalyst. You can still search for students using the Purdue directory.
The best way to use the Exchange email and calendaring service from home is by utilizing the new Outlook Web Access (OWA). The new Outlook Web Access client is much easier to use and more feature-rich than the old client. You can access the new OWA from https://exchange.purdue.edu
If you wish to connect using the Outlook Client from home, the Exchange servers require that you connect via a secure connection, such as a Virtual Private Network (VPN) http://www.itap.purdue.edu/telecom/vpn/ or through RPC over HTTPS
There are three different levels for you mailbox quota that are listed below.
500 MB Warning Level
650 MB Prohibit Send
750 MB Prohibit Send and Receive
This means that once your mailbox reaches or exceeds 500 MB you will receive a warning that you have exceeded the mailbox limitation. When your mailbox reaches or exceeds 650 MB you will not be able to send any messages. When your mailbox reaches 750 MB you will not be able to send mail and any mail sent to you will bounce back to the sender.
RPC over HTTPS is a secure protocol for MAPI client (Outlook 2003) access to Exchange 2003 servers. Traffic between Outlook and the Exchange servers currently uses RPC over TCP/IP and is not secured; however, with RPC over HTTPS all traffic between the Outlook client and the Exchange servers is secure and protected by SSL encryption.
How does this affect me?
Because of the recent viruses and Windows exploits many Internet Service Providers have been blocking RPC over TCP/IP traffic. To connect to Exchange, from off campus, using a MAPI client you may need to configure RPC over HTTPS.
What are the requirements for RPC over HTTPS?
You must have an Exchange mailbox, be running Windows XP with all of the most recent patches, and Outlook 2003.
How do I setup RPC over HTTPS?
Outlook Configuration
Click Start, Settings, Control Panel, and then Mail
Click on Show Profiles then Add to create a new profile
Click Next for "Add a new email account"
Select Microsoft Exchange Server
Type in "exchange.purdue.edu" for Microsoft Exchange Server (leave Use Cached Exchange Mode)
Enter in the User Name – do not selectCheck Name
Select More Settings
Go to the Connection tab
Select Connect me to Exchange mailbox using HTTP
Click on Exchange Proxy Settings
Type exchange.purdue.edu in the HTTPS line, then enter msstd:exchange.purdue.edu in the line for Principle name for proxy server line.
Make sure that Basic Authentication is selected as the Authenticationwhen connecting to proxy server
Initial Connection
The first time that a user connects using RPC over HTTPS, they will need to be connected on campus or use the VPN to finalize the setup.
It is our recommendation that you put your email contacts in the Outlook Address Book instead of a Personal Address Book, since Outlook Address Books are backed up on the exchange server. The following steps will help you to configure Outlook to use a contact list.
Right click on the Contacts icon in the Folder List. Select Properties from the list.
Click on the Outlook Address Book tab.
Make sure the "Show this folder as an email Address Book" box is checked and click OK.
Once Outlook is open, open the address book by hitting the following key combination (ctrl+shift+b) or by going to the Tools Menu, then selecting the Address Book.
Once the Address Book is open, click on the Tools Menu and select Options, in there you can set which address book\contacts you would like mail to look at first upon sending messages.
The following instructions will help you create different signature files for you email messages.
Click on the Tools menu and select Options.
Click on the Mail Format tab.
Click on the Signatures button.
Click on the New button and type in a name for your signature.
Select the option of how you would like to create your signature and click Next.
Type the content of your signature and select the format you want it to have. When you are finished, click Finish.
When you are done creating signatures, click OK. Your new signatures will now show up in the drop down menus so that you can select them to be your default signatures for replies or new messages.
ITaP has arranged some special offers and prices on the purchase of computers and peripherals. These offers are available to all Purdue students, faculty, staff, and alumni, and purchases may be made online. More information can be found at the ITaP Shopping web site.
All equipment replacement is made on the replacement cycle. Our current computer replacement cycle is as follows:
3 to 4 years administrative staff
3 years for all faculty
2 years for labs
We recommend keeping all files on the network drive in order to insure that they are backed up nightly and to make equipment replacement faster and easier. If you need or want to purchase an upgrade part for your computer, contact the helpdesk and we will help you pick and order one that complies with our standards while providing you the best functionality and reliability. We will not upgrade Motherboards or Cases.
Help Desk hours of operation are from 8:00 am to 5:00 pm Monday through Friday with the exception of University Holidays. Labs are open 24 hours via card swipe to Krannert students and students currently enrolled in MGMT, OBHR, ECON and AGECON courses. Labs are occasionally closed to students due to teaching purposes or special events. To see the current lab availability check the lab calendar online. Rawls Lab is open only to Krannert Masters students and operates during the same hours as the Krannert labs. Krannert Masters students have 24 hour access to Rawls lab via the card swipe.
The Krannert Computing Center (KCC) operates the 2 computer labs on the 7th floor of the Krannert Building in addition to the 25 seat lab in Krannert's 2nd floor Library and the Rawls Lab, in Rawls Hall. Lab 1 is located in Krannert 756. Lab 2 is located in Krannert 752. The Rawls Master's Lab is located in Rawls 4082.
Lab reservation requests are scheduled through the Help Desk via email or by phone at 49-47955. You may also submit your request online by visiting our Request Services page.
The lab is equipped with 48 Dell Optiplex GX260 computers. They have Pentium 4 2.4 GHz with 80 Gb Hard Drives and 512 Mb of RAM. They also have CD-RW, Zip 250, and floppy drives. This lab has a dual LCD projection capabilities with a touch screen SMART Board teaching station installed.
The lab is equipped with 36 Dell Optiplex GX260 computers. They have Pentium 4 2.4 GHz with 80 Gb Hard Drives and 512 Mb of RAM. They also have CD-RW, Zip 250, and floppy drives. This lab has LCD projection capabilities with a touch screen SMART Board teaching station installed.
The lab is equipped with 40 HP Compaq d530, Pentium 4 2.8 GHz with 80 Gb Hard Drives and 1.0 GB of RAM. They also have CD-RW, ZIP 250, and Floppy Drives. This lab has overhead projection capabilities with a touch screen control system.
The lab calendar can be viewed online. We also post lab reservation calendars on the board outside of the labs. For up to the minute information on lab availability, you may contact the Help Desk at 49-47955 or by email.
All Purdue students are provided with an email account that allows them to send and receive email from login@purdue.edu. In addition to the standard Purdue email account, Krannert Masters and Doctoral students are provided an additional email account that will be login@exchange.purdue.edu. Information about using both accounts is available online at http://www.itap.purdue.edu/email. The login and password for you Purdue email accounts is the same as your Purdue Career Account.
To obtain your Purdue Career Account information, bring your Purdue ID to any ITaP instructional PC lab (a station can also be found at the KCC Help Desk in Krannert 760 or across from the locker room on the second floor of Rawls.) Swipe your ID through the slot on the keyboard to launch the Account Summary program. With this program, you can obtain your login; set your password or change your current password.
All Purdue students are provided with a Purdue Career Account. You will keep this account as long as you are affiliated with the University. Your Krannert login and password will be the same as your Purdue Career Account. The Career Account allows you to log in to instructional lab computers and gives you 500 MB of storage on a network drive called your home directory. On a lab PC, your home directory is located on network drive H, accessible via Windows
Explorer.
ResNet is the data network that allows students, faculty, and staff to access campus computing facilities, as well as the resources of the commodity Internet, from their residences using their own personal computers. This service is available to students living on-campus in University residences as well as to students, faculty, and staff living off-campus in the greater Lafayette area. There are currently 13,300 ResNet high-speed connected users, and another 1,300 dial-in users. ResNet currently includes 67 megabits per second Mbps) of bandwidth dedicated to providing access to the commodity Internet.
To get more information on how this works and how you can take advantage of it, visit their Web site at http://www.itap.purdue.edu/resnet.
The Katalyst system allows students to view course information online. Some of the information available through Katalyst includes schedules, polices, course materials and more. To learn more about Katalyst, go to http://webapps.krannert.purdue.edu.
Help Desk hours of operation are from 8:00 am to 5:00 pm Monday through Friday with the exception of University Holidays. Labs are open 24 hours via card swipe to Krannert students and students currently enrolled in MGMT, OBHR, ECON and AGECON courses. Labs are occasionally closed to students due to teaching purposes or special events. To see the current lab availability check the lab calendar online. Rawls Lab is open only to Krannert Masters students and operates during the same hours as the Krannert labs. Krannert Masters students have 24 hour access to Rawls lab via the card swipe.
Laptops are not required by any of the Krannert programs, however they are strongly recommended for Krannert MBA students. Since labs are occasionally reserved, students who have a laptop and wireless card can easily work from anywhere in Krannert. Advice from a current MBA student can be found here.
ITaP has arranged some special offers and prices on the purchase of computers and peripherals, as well as several software offers. These offers are available to all Purdue students, faculty, and staff. Laptops specifically targeted for the Purdue audience are all equipped with wireless capability. In addition to featured items, all of the companies offer a full catalog of products for your consideration. Visit http://www.itap.purdue.edu/shopping for more information on these offers.
In an effort to alleviate the demand for computer space in the labs, the Krannert Computing Center (KCC) in cooperation with the university computer group ITaP will provide additional network support to Krannert Masters and Ph.D. students with laptops having wireless network cards. This service will be provided within the following guidelines:
A wireless network card must be purchased at the student's expense and installed by the student. Every wireless card is different; KCC support may be limited due to our experience with a student’s particular hardware.
Anti-virus software must be installed and have the most current definitions updates. Free virus software is available to all students through the University. http://www.itap.purdue.edu/shopping
Operating System must be an English version of Windows XP. We do not actively support Mac OS, Windows 2000 and Windows 9x. Users will only be provided with Connection instructions only.
We reserve the right to refuse of support of any machine that does not follow the above specified guidelines or if it has any file sharing software installed (i.e. BearShare, KaZaA, WinMX, Morpheus, AudioGalaxy, etc.)
If the above conditions are met, a KCC staff member will assist in the configuration of the Krannert student’s computer to access the Krannert network resources. This connection will be through the campus wireless network known as PAL (Purdue Air Link) http://www.itap.purdue.edu/airlink/ and will assign a DHCP address to the computer each time it connects. A static IP address is not provided. No computer resources may be shared from this computer. This includes, but is not limited to, sharing hard drive, web/http services, and FTP services. In addition, all Krannert, ITaP and University regulations concerning the operation of computers on the network must be complied with. http://www.itap.purdue.edu/security
Due to the number of different hardware and software configurations possible in addition to the limited number of available staff members, it will not be possible for KCC staff to actively support non-Purdue owned machines. Once the network connection has been verified and Krannert Resources have been accessed successfully, the KCC will not be required to provide any additional computing support. The Krannert Computing Center does maintain the right to have ITaP disable any computers network access if that computer is identified as interfering with normal network operations or found abusing access to Krannert Network Resources.
Wireless access points are available throughout most of the campus buildings including Krannert, Krannert Center and Rawls Hall providing students with a better environment for flexible learning.
Students can purchase a wireless card from the bookstore for around $100, however some online stores sell wireless cards for less. Any wireless network cards that are 802.11b compliant work with PAL.
Each fall, the computing center holds several training sessions Available to both Master's and PhD students to show students how to set up their wireless network card. If you can not attend one of these training sessions, please contact the Help Desk at kcchelp@purdue.edu to schedule an appointment. Documentation on setup is also available on the Resources page of the KCC site.
Purdue's computing department, Information Technology at Purdue (ITaP) is continuing the process of implementing a plan to expand wireless access to the entire West Lafayette campus. Purdue Air Link (PAL) will permit faculty, staff, and students to easily access diverse electronic resources and utilize laptops and PDA's in classroom instruction.
Your Katalyst account login and password should be the same as your Purdue Career Account. More Information on Purdue Career Accounts can be found on ITaP's website .
Katalyst accounts are automatically created for students based on course rosters sent from the University. If you are enrolled in the course, you are in Katalyst.
Your Katalyst account login and password should be the same as your Purdue Career Account. More Information on Purdue Career Accounts can be found on ITaP's website .
If you are still having problems logging in,
please contact the Krannert Help Desk at kcchelp@purdue.edu
Photographs for Masters and Doctoral students are generally taken during Orientation week.
Faculty and Staff are encouraged to make use of this time as well. If you need a new photo taken during a time other than Orientation week, please submit a request to the Help Desk sending an email to kcchelp@purdue.edu and we will arrange a time for you to get your picture taken.
Photographs will not be posted in Katalyst for undergraduate students.
Katalyst accounts are automatically created for students based on course rosters sent from the University. Staff members can submit a request to request the creation of a new Katalyst account to the Help Desk by sending an email to kcchelp@purdue.edu .
The Katalyst system has a list of online help topics that you can view by clicking on the question mark in the upper right hand corner of your Katalyst session window.
If you have viewed the help topics available on the Katalyst page and still have a question that remains unanswered please feel free to email our staff with any questions you may have.
Check to be sure that you do not have a pop-up blocker that is preventing this function from working properly. If this does not appear to be the case, please feel free to submit a request for the KCC Help Desk to assist you with this problem.
To edit grades, click on the Grades tab at the top of the screen when you are in your class area.
If you have a floppy disc with Scantron results, click on Upload Scantron. Fill in the Assignment Name, The Number of Points, and browse to the Scantron File. Click on Submit.
If you have the grades that need to be entered in, download the grades file by click on the Download Grades button.
One important thing to note if you are having problems accessing the grade files: if you have a pop-up blocker turned on, turn it off for the grade downloading page (if you can’t access it and you don’t know if it’s a pop-up blocker or not, let us know and someone will help you check).
Save the .csv file on your computer and open it in Excel.
To add new grades to the file, add a new column after the last column in use. In the first row, type the name of the object associated with the grade (Quiz 1, Exam 1, etc.) In the row labeled Grade Points put the total number of points available in your new column. Enter in the points for each student.
When you are completed updating the file, save it as a .csv file in Excel. IT MUST BE A .csv FILE TO UPLOAD TO KATALYST.
Click on Upload Grades and browse to the CSV file. Click on Submit.
Go to the course that you want to make changes to.
Click on the Edit Icon in the far upper right hand corner. It looks like a pencil.
Type the changes you wish to make in the Course Description field.
Click on the Save Icon in the far upper right hand corner. It looks like a floppy disk.
Your Katalyst account login and password should be the same as your Purdue Career Account.
Once you have logged in you can navigate to your courses by expanding Katalyst on the side bar and then by clicking on the Personal section. You should now be able to click on My Courses. This will give you a list of all courses in which you have a role.
The Krannert Computing Center provides computing facilities and services for the learning and discovery computing needs of the School of Management.
Statement of Policy
Proper computing use follows the same standards of common sense and courtesy that govern use of other public facilities. Improper use violates those standards by preventing others from accessing public facilities or by violating their intellectual property rights.
Because electronic information is volatile and easily reproduced, respect for the work and personal expression of others is especially critical in computer environments. Violations of intellectual property rights, including plagiarism, invasion of privacy, unauthorized access, and trade secret and copyright violations, may be grounds for sanctions against members of the academic community.
Therefore, the basic policy of the Krannert Computing Center (KCC) on proper use is:
Any use of KCC facilities or services that interferes with another's legitimate instructional or research computing is improper.
Any use of KCC facilities or services that violates another's intellectual property rights is improper.
Any use of KCC facilities or services that violates any local, state, or federal law is improper.
The KCC will take steps to prevent improper use of its facilities or services by limiting access to them, and by referring abuses to deans, department heads, the University Police, or other authorities for appropriate action.
Definitions
Intellectual Property - Intellectual property is not tangible property, but rather property that is the creation of someone's intellect. Examples include materials such as textbooks and software, as well as items covered by United States and International Patent, Trade Secret, and Copyright Laws. Intellectual property also includes works for which copyright has not been asserted, such as student reports or papers, class assignments, personal computer files, and electronic mail.
Intellectual property rights begin with respect for intellectual labor and creativity. They include the right to acknowledgment of the work, the right to privacy, and the right to determine the form, manner and terms of publication, distribution, and use of the work.
Legitimate Computing - Legitimate instructional computing is work done by a registered student in support of a recognized course of study. Legitimate research computing is work approved by an authorized official of the School of Management.
Examples of Policy
The following sections describe some instances of improper use. They do not constitute a complete list. When new occasions of improper use arise, they will be judged and regulated by the basic policy stated above.
Access to File: Do not read or use others' files without their permission. Proper usage standards require everyone to take prudent and reasonable steps to limit access to their files and accounts.
Damage: Do not damage KCC facilities, hardware, software, or data.
Disruptive Conduct: Do not behave at any KCC facility in a way that interferes with another's legitimate use of the facility. This includes noisy and over-exuberant conduct. Treat your fellow students in the labs, KCC staff, and KCC student consultants, as you would have them treat you.
Fraud and Forgery: Do not send any form of electronic communication that bears a fraudulent origin or identification. This includes the forging of another's identity on electronic mail or news postings.
Harassment: Do not use KCC facilities to harass anyone. This includes the use of insulting, obscene or suggestive electronic mail or news, tampering with others' files, and invasive access to others' equipment.
Unauthorized Use of Networks: Do not use local, national, or international networks for things that are not legitimate instructional or research activities of the University. This includes, but is not limited to: articles for commercial gain (including sale offers for personal property) posted on electronic news networks and repeated attempts to access restricted resources.
Unauthorized Use ofAccounts: Do not access an account not specifically authorized to you, whether it is on a KCC system or one at another place. Do not use an account for a purpose not authorized when the account was established, including personal and commercial use. Do not engage in computing activities that are designed to invade the security of accounts at the KCC or any other place. Attempts to decipher passwords, to discover unprotected files, or to decode encrypted files are examples. Proper usage standards require everyone to take prudent and reasonable steps to prevent unauthorized access.
Unauthorized Use of Software: Do not make unauthorized copies of licensed or copyrighted software. Do not violate the terms of or restrictions on the use of software defined in agreements between the University and other parties. Do not use software on KCC facilities unless you are certain that such use is not in violation of the software's license agreement.
Waste: Do not use KCC facilities wastefully. This includes squandering expendable resources, processor cycles, and network bandwidth. Use expendable resources such as paper prudently, and recycle them if possible. Use a system whose capacity is appropriate to the size of the computing task whenever possible.
The Krannert Computing Center receives requests to assist with software and hardware support of faculty and staff machines located off-site. These requests include both Krannert-owned and personal computing equipment. The intent of this memo is to describe the level of support that can be reasonably provided.
The STAR and STAR-C policies allow only laptop purchases for use at home with these funds. For this reason, our home equipment support services will be limited to these STAR/STAR-C funded laptop systems. For other Purdue-owned home equipment purchased from non-STAR funds, repair and support services are to be funded from these other fund sources, or, if necessary, from the faculty member's STAR account. Some older STAR funded home systems, are identified exceptions to our current policy. In these cases, system maintenance will be funded through individual STAR allocations.
The KCC does not have the staff level necessary to provide hardware and software support services off-site. Because of license considerations and the need to have tools and equipment available at the school, we are also unable to supply tools, loaner equipment, and software utilities for home use. When support is needed on Krannert-owned laptops at home, we request that you schedule return of the equipment with the Help Desk, located in KRAN 760, by calling 47955 or sending email to "kcchelp@purdue.edu". Once scheduled, KCC staff members will make every attempt to return the computer to you as quickly as possible.
With respect to privately owned computers, the KCC can provide you with suggestions and software media where legally possible, but we are unable to deliver services and support for this equipment. There are numerous computer retailers that provide consulting services and several of the student consultants have offered to assist on a fee basis independent of their association with Krannert.
When you are on the Krannert Network, office templates can be found on the P: drive (it should be automatically mapped when you log in). Click the "My Computer" icon on your desktop, and the templates can be found on the P: drive in the "FORMS" folder.
P:\FORMS University and School\Krannert Templates
If there is a template that you plan to use over and over (exp: grade change form 350), save it to the templates directory on your F:drive (Mac users should save it to the templates directory on their computer) To use the template in Word, click on "File", "New", and choose the template/form you just saved. The blank template will then be placed on the screen for you to fill out. When finished, rename the file and save. Next time just repeat the process.
University Forms can be accessed by going to the P:\FORMS, University and School folder. Start by clicking on the "My Computer" icon on your desktop, select the P: drive, and the office forms will be in the "FORMS" folder.
When using ftp://ftp.mgmt.purdue.edu (to access information outside of Krannert), you can double click on the folder called public to get to the templates.
This will give you both Krannert and Purdue templates. To set the templates inside of word, first open Word, select "Tools", "Options", and click on the "File Locations" tab. Select "Workgroup" templates from the list, and hit the "Modify" button. Browse to the Krannert templates folder in the "Public" folder as directed above, and hit ok. Now when you select "File", "New", you will be able to use the Krannert templates.
In the Finder, go to the "Go" menu and select "Connect to Server...".
In the "Address:" box, enter "smb://krannert;username@knowitall/public" BE SURE TO REPLACE username WITH YOUR LOGIN NAME.
Click "Connect".
Enter your password in the dialog box that comes a minutes or so after clicking Connect.
An Icon depicting a globe on top of a disk with the word "public" should appear on your desktop. That is the Public Folders.
Double click the "public" Icon to open the Public Folders.
Inside the "public" window, double click the "FORMS University and School" folder.
Inside the "FORMS University and School" folder, find the "Krannert Templates" folder. Copy the "Krannert Templates" folder to your desktop.
Close the "FORMS University and School" folder, and the "public" window if it is still open.
Open the "Krannert Templates" folder that you copied to your Desktop.
Select all of the files in the "Krannert Templates" folder, then double click on one of the icons to open all of the files at once.
When you are asked about enabling or disabling macros, choose to enable them by clicking on the "Enable Macros" button.
When you are presented with a dialog box asking "To Whom?" "From Whom?" "Subject?" or "Carbons?" click "Cancel" It is very important that you leave these items blank, and cancel them.
For each of the newly opened files, first, save them, and then close them. During this saving and closing process, you may be told that "The file xx.dot is a Word version 6.0 or 95 for Windows document. Do you want to update it to the latest Word format?" You should click "Yes" or you will be going through this procedure again.
Once all of the files are closed, copy the files to the "/Applications/Microsoft Office X/Templates/My Templates" folder
