veterinarian

The American Animal Hospital Association (AAHA), Krannert's partner in both VMI and the Pfizer program, also offers management training to privately-owned veterinary practices like the McAfee Animal Hospital in Valparaiso, IN. (Photo by Jason Doty)

The program trains the consultants “not to go into a practice thinking as a pet owner but instead as a trusted advisor who looks at business processes and what’s a drag on the practice,” Jordan says.

He says that part of the mission of a land-grant university, like Purdue, is engagement and adding value to the veterinary profession in the U.S. and beyond. Novaris, Pfizer and other industry participants have come to the University to increase their knowledge of veterinary practice management.

“The program provides credibility and trust between our consultants and our customers.”
The fact that additional consultants have come for two additional sessions is a testament to the program’s success.

“It’s exceeding their expectations,” Jordan says. “VMI’s long-standing affiliation with the American Animal Hospital Association and Krannert’s international reputation speak volumes about the quality of instruction offered. They value this experience and the opportunity to see a set of practices in the U.S.”

Boucher agrees. “We discuss this point a lot,” she says, “because the program provides credibility and trust between our consultants and our customers.”

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