Option Area(s):

Course Description :

Knowledge management (KM) can be defined as a strategy for improving organizational performance through a set of processes, tools, and incentives designed to help people to create, share, and integrate knowledge. Information systems that support KM efforts are collectively known as Knowledge Management Systems (KMS). To understand the purpose and functioning of KMS within organizations requires a solid understanding of KM from both operational and strategic standpoints. This course thus builds a foundation for understanding KMS by establishing an awareness of the core underlying issues that must be addressed in any KM initiative. With a firm grounding in KM, students can develop an integrated perspective of how technology can help (or hinder) organizational performance.

The objectives of the course are the following:

1. to understand what KM is and how it can enhance organizational performance;

2. to outline various types of IT solutions to KM problems; and

3. to explore the challenges associated with deploying these solutions and identify strategies and tactics for addressing these challenges.

Prerequisites :

MGMT 68300